The Overall Environment for Support Functions and Shared Service Centers<\/span><\/span> Support functions are very (too?) often viewed as cost centers within various organizations.<\/strong> For several decades, efforts to optimize these costs have led to the emergence of shared service centers (at the national, regional, or global level) supported by numerous automation systems.<\/p>\n In recent years, these teams have begun referring to themselves as \u201cbusiness partners\u201d:<\/strong> the idea of operating at a distance from their clients (the business units)\u2014both physically and organizationally\u2014has ultimately proven not always to be a source of efficiency.<\/p>\n At Cubik, we firmly believe that these service centers must position themselves as watchdogs at the heart of processes<\/strong> (P2P for accounts payable, R2R for general ledger, H2R for an employee\u2019s HR journey, etc.) with an end-to-end perspective, rather than focusing solely on the Shared Services Center\u2019s management mandate.<\/p>\n<\/div><\/div><\/div> Camille Durr<\/p><\/div> Directeur g\u00e9n\u00e9ral Cubik Lean - Agence de Paris<\/p>\n<\/div> -40 %<\/b><\/p>\n<\/div> In a competitive and complex environment, digitalization and automation (AI, RPA, analytical tools) are becoming key drivers of performance improvement.<\/strong> However, their deployment can only be effective if it is based on a thorough understanding of existing processes. The challenge is to clarify, standardize, and ensure the reliability of end-to-end workflows before automating low-value-added tasks, in order to avoid inefficiencies and maximize the impact of these technologies.<\/p>\n<\/div><\/div><\/div> Beyond operational efficiency, support functions and shared service centers must strengthen their performance management. This means moving beyond an approach focused solely on cost savings to measure the value created throughout the entire workflow. This involves incorporating both qualitative and quantitative metrics, such as business unit satisfaction, turnaround times, and the quality of services provided, as well as the impact of processes on the company\u2019s overall performance.<\/p>\n<\/div><\/div><\/div> For support functions and CSPs, it is necessary to adapt in real time to the changing needs of the business units, while maintaining a holistic view of processes. The challenge is to establish flexible structures capable of responding quickly to disruptions, incorporating continuous feedback, and prioritizing high-value-added initiatives. This agility not only enables the organization to meet immediate requirements but also to anticipate future transformations by aligning resources and skills with strategic priorities.<\/p>\n<\/div><\/div><\/div> To create sustainable value, support functions and shared service centers must evolve from mere administrative support to partners in transformation.<\/strong> This involves structuring processes, optimizing workflows, and supporting organizational change. The challenge is to align the mission of support functions with the company\u2019s strategic objectives, so that they become drivers of the organization\u2019s competitiveness and resilience.<\/p>\n<\/div><\/div><\/div> $192 billion<\/b><\/p>\n<\/div> At Cubik, we help organizations transform their support functions and shared service centers by adopting an integrated approach focused <\/strong>on optimizing end-to-end processes and cross-functional management. Our expertise enables us to work at all levels of the organization, from conducting in-depth assessments and redesigning processes to implementing high-performance management systems and evolving toward a strategic role that supports the company\u2019s overall performance. <\/p>\n Our strength lies in a comprehensive understanding of the challenges at hand, combined with expertise in market-leading tools (Celonis, Blackline, SAPhire, SuccessFactors, etc.).<\/strong> This enables us to ensure that your transformations deliver the expected results by aligning your support functions with your goals for performance, agility, and sustainable value creation.<\/p>\n Through our pragmatic approach, we help you clarify, standardize, and automate your processes, while strengthening cross-departmental collaboration and positioning your teams as strategic partners in your company\u2019s transformation.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n <\/div><\/div> We conduct organizational and performance assessments to identify areas for improvement.<\/strong> Our analyses cover all processes, resources, and workflows to identify bottlenecks, redundancies, or opportunities for optimization.<\/p>\n Using proven methodologies and tailored audit tools, we provide a clear and objective view of the current situation. These assessments serve as the foundation for developing prioritized roadmaps<\/strong> aligned with the company\u2019s strategic priorities. <\/p>\n The goal: to turn these operational assessments into concrete and measurable courses of action.<\/strong><\/p>\n<\/div><\/div><\/div> We implement management systems at all levels<\/strong>, both internally and with stakeholders in the Shared Service Centers. These systems include defining clear governance structures, implementing relevant performance metrics, and establishing appropriate management processes. <\/p>\n We ensure that every team member has the tools and responsibilities needed<\/strong> to actively contribute to our collective performance. The goal is to foster a culture of collaboration and alignment among teams, business units, and departments to ensure the smooth and efficient execution of processes.<\/p>\n<\/div><\/div><\/div> We are redesigning end-to-end processes in conjunction with the various technological solutions available on the market. Our approach involves mapping existing workflows, identifying value-added steps<\/strong>, and eliminating unnecessary or redundant activities. <\/p>\n Our solutions integrate with various market tools<\/strong> (Celonis, Blackline, SAPhire, SuccessFactor, etc.), and we support our clients in adopting appropriate technologies (RPA, AI, collaboration tools, etc.) to automate repetitive tasks and optimize processing times.<\/p>\n The goal is to design agile, standardized, and scalable processes that<\/strong> can adapt to changing business needs and technological innovations.<\/p>\n<\/div><\/div><\/div>
\n<\/b><\/p><\/h2><\/div>![](\"https:\/\/cubik.group\/wp-content\/uploads\/2023\/05\/CamilleD-300px-Fonce-Trombinoscope-2023-129x146.png\")
<\/span><\/div>The Challenges Facing Support Functions and<\/span> as seen by Cubik<\/span><\/b><\/h2><\/div><\/div><\/div>
Digitization and Automation<\/strong><\/h3><\/h3><\/div>
Expanded Performance Management<\/strong><\/h3>\n
Organizational Agility<\/strong><\/h3>\n
Evolution Toward a Strategic Role<\/strong><\/h3><\/h3><\/div>
How We Help Our Clients<\/span> Overcome Their Challenges<\/b><\/h2><\/div><\/div><\/div>
Our 5 areas of support:<\/strong><\/h3>\n<\/div>
<\/i><\/i><\/span>Conducting Operational and Performance Assessments<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>Implementation of Management Systems<\/span><\/a><\/h4><\/div>
<\/i><\/i><\/span>End-to-End Process Redesign<\/span><\/a><\/h4><\/div>
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