{"id":45016,"date":"2026-05-22T10:39:34","date_gmt":"2026-05-22T08:39:34","guid":{"rendered":"https:\/\/cubik.group\/implementing-operational-excellence-in-customer-relations\/"},"modified":"2026-06-24T08:52:28","modified_gmt":"2026-06-24T06:52:28","slug":"implementing-operational-excellence-in-customer-relations","status":"publish","type":"post","link":"https:\/\/cubik.group\/en\/implementing-operational-excellence-in-customer-relations\/","title":{"rendered":"Implementing Operational Excellence in Customer Relations."},"content":{"rendered":"
\"Implementing<\/span><\/div>
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Create a network of Green Belts capable of supporting the group’s operational transformation.<\/strong><\/span><\/p>\n<\/div>

<\/span><\/div><\/div><\/div>

USE CASES<\/i><\/strong><\/p><\/div>

Teams trained to turn Lean tools into tangible results on the ground.<\/strong><\/span><\/p><\/h2><\/div>

Background<\/strong><\/span><\/h3><\/div>

A major French insurance group sought to strengthen the implementation of Operational Excellence<\/strong>. Management decided to train the teams responsible for customer relations<\/strong>, which included both expert advisors and front-line managers. Green Belt-certified employees, who devote 20% of their time to continuous improvement initiatives, were tasked with leading projects to optimize processes<\/strong> and improve performance. <\/p>\n

It would have been a sure thing if:<\/p>\n

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  • The Green Belts understood the purpose and use of the tools.<\/strong><\/li>\n
  • The Lean projects had begun.<\/strong><\/li>\n<\/ul>\n<\/div>

    The process:<\/b><\/h3><\/div>
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    Facilitation of an<\/strong> in-house Lean Six Sigma Green Belt training session<\/strong> at our Lean Durable\u00ae training plant in Nantes<\/strong>:<\/p>\n

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      Focus on cultural transformation and workflow optimization<\/strong>, including the development of facilitation skills and the implementation of managerial standards<\/strong> in the service sector.<\/p>\n<\/li>\n

    • \n

      Strengthening project management skills<\/strong> and acquiringstatistical tools<\/strong> to analyze variations in the identified processes.<\/p>\n<\/li>\n

    • \n

      Certification based on a real-world project<\/strong> being carried out at a company (currently in progress).<\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

      <\/div>\n
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      <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n
      <\/div>\n
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      <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n
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      Our results:<\/strong><\/span><\/h3><\/div>
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        Participants who are comfortable with statistical process control<\/strong> and able toapply<\/strong> itin their field.<\/strong><\/p>\n<\/li>\n

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        A thorough understanding and mastery of the role of project manager in Operational Excellence.<\/strong><\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

        An insurance group has trained its Green Belt teams to master Lean Six Sigma tools, lead optimization projects, and take on the role of project manager.<\/p>\n","protected":false},"author":4,"featured_media":46107,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[74],"tags":[81],"class_list":["post-45016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-use-cases","tag-banking-and-insurance"],"acf":[],"_links":{"self":[{"href":"https:\/\/cubik.group\/en\/wp-json\/wp\/v2\/posts\/45016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cubik.group\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cubik.group\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cubik.group\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/cubik.group\/en\/wp-json\/wp\/v2\/comments?post=45016"}],"version-history":[{"count":0,"href":"https:\/\/cubik.group\/en\/wp-json\/wp\/v2\/posts\/45016\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cubik.group\/en\/wp-json\/wp\/v2\/media\/46107"}],"wp:attachment":[{"href":"https:\/\/cubik.group\/en\/wp-json\/wp\/v2\/media?parent=45016"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cubik.group\/en\/wp-json\/wp\/v2\/categories?post=45016"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cubik.group\/en\/wp-json\/wp\/v2\/tags?post=45016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}