Why Lean IT or Lean Tech?
Over the years, IT has become the heart of business operations. While agile and digital transformations have been well underway for the past 10 years, senior management and users expect more: they want IT to make a clear contribution to their organizations’ efficiency and results.
- Every incident, every slowdown, and every delay has a direct impact on users and their productivity: employees, partners, and end customers. Yet in many organizations, IT teams no longer have the time to take a step back, understand what obstacles are preventing them from succeeding, and make improvements. They rush from one ticket to the next, from one sprint to the next, without being able to address the root causes of the problems that slow them down and prevent them from fully accomplishing their missions.
- Lean IT makes it possible to go the extra mile for users, customers, and the business within the available budget. It helps teams identify problems, listen to their users, and improve the processes and activities that create value. Rather than adding layers of management, Lean IT simplifies: it gives teams back control over their work and a sense of purpose.
A simple yet powerful solution
IT departments, digital services firms, and software vendors today face a dual challenge: delivering faster in an increasingly complex environment while ensuring a flawless user experience.
By reconnecting each team with the value it creates for its users or internal customers, Lean IT offers a simple yet powerful solution:
- Empower technical teams to do their jobs well, get it right the first time, meet deadlines, and learn every day how to better serve their customers;
- To equip managers with the tools they need to implement continuous improvement practices on the ground with their teams.
Our Beliefs
A high-performing IT department isn’t just one that delivers high-quality results the fastest, but one that learns the fastest and turns every incident into a learning opportunity.
Lean IT is based on three simple and practical principles:
- Align IT with user value: understand what truly drives user success and focus the team’s energy on that.
- Highlighting problems and solving them: sharing the reality on the ground at all levels, without filters or guilt, identifying their root causes, and experimenting with new ways of working.
- Developing managers as “managers as coaches ”: supporting leaders so they can help their teams succeed and establish a sustainable culture of continuous improvement.
For CIOs: Improve Reliability, Visualize, and Reconnect
We help IT departments better align their priorities with on-the-ground realities and business needs. With our support, managers learn to observe actual workflows, identify user pain points, and develop effective problem-solving strategies.
Examples of interventions:
For digital services companies: Deliver with greater reliability and greater purpose
Digital service companies face a constant tension between deadlines, quality, and customer satisfaction. In this context, the Lean IT approach will help improve customer satisfaction by enhancing quality—whether through fixes, enhancements, or new applications—on the one hand, and by meeting project delivery deadlines on the other. This frees up capacity to propose and deliver new services with higher margins.
Examples of interventions:
For Software Publishers: Accelerate Product Value
For a publisher, delivering faster only makes sense if each release improves the user experience and keeps the Product and Tech teams on solid ground.
Lean Software Engineering or Development helps shorten the learning cycles between product teams and their users, between tech teams and product teams, and between QA/Test teams and development teams. Ultimately, teams are more productive and take greater pride in their work.
Examples of interventions:
Our Lean IT Support: Measurable Results
The Lean IT consulting services provided by Cubik Lean have enabled our clients to:
- Reduce recurring incidents that affect users by 30 to 50 percent.
- Reduce the average turnaround time for Level 1 and Level 2 support tickets by 40%.
- Improve business unit satisfaction with the quality of IT services by 20 to 40 percent.
- Accelerate user story delivery by 61% in 9 months
- Triple the number of tests performed per day
- Increase internal customer satisfaction by +2.4 out of 10
- Improve teams’ quality of life at work (QVT) by an average of +2 out of 10
- Generate an average of +60 k € in cost savings on each improvement project by training and supporting managers of managers in complex problem-solving
