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Training for first- and second-line managers.

More than 450 first- and second-line managers underwent a two-day training program to promote continuous improvement, drive performance, and engage their teams on the front lines.

Background

In the energy sector, first- and second-line managers play a central role in the success of an Operational Excellence initiative. The goal of this training is to develop operational managers capable of promoting best managerial practices on the front lines and engaging their teams in continuous improvement, while understanding the challenges of the initiative, aligning with the group’s overall strategy, and steering an effective operational system.

It would have been a sure thing if:

  • After completing the training, managers are taking action to launch their first Operational Excellence initiative within their teams.

The process:

A two-day in-person training course, with instructional content titled “From a High-Performing Manager to an Efficient Manager, ” structured around the five key areas of a manager in Operational Excellence.

Learning Objectives and Skills:

  • Learn about theOperational Excellence approach and related techniques.

  • Implement a continuous improvement process within your team (Visual Management, on-site visits, versatility chart, PDCA, etc.).

  • Lead the initiative in collaboration with methodological experts.

  • Identify and uncover opportunities for flexibility in its operational activities.

Our results:

More than 450 managers trained.

“Two days of intensive training that blend managerial concepts, a humanistic approach, common sense, and a fun presentation of practical tools. You come away with the certainty that performance can be measured and managed, but above all, it is built with the participation of frontline teams. I highly recommend this course, which helps you understand that the customer’s voice, added value, and continuous improvement in professional practice are fully compatible.”